Privacy & Cookie Policy

Last updated: 7 August 2026

Teamwear Matters Ltd, trading as twentytwo, is committed to protecting your privacy and handling your personal information responsibly.

This Privacy & Cookie Policy explains what information we collect, why we collect it, how we use it, who we may share it with and the choices and rights available to you.

For the purposes of UK data protection law, the data controller is:

Teamwear Matters Ltd t/a twentytwo
9 Commonside
Walkley
Sheffield
S10 1GA

Company No. 16407656
VAT No. GB 875 0667 92

Email: [email protected]

Information We Collect

We may collect personal information when you use our website, create an account, place an order, contact us or sign up to receive marketing communications.

This may include:

• Your name
• Billing and delivery address
• Email address
• Telephone number
• Account login details
• Order and purchase history
• Delivery and collection information
• Details relating to returns, refunds and customer service enquiries
• Newsletter and marketing preferences
• Information you provide when contacting us
• Technical information about how you use our website, such as your IP address, browser, device and website activity
• Personalisation information supplied as part of an order, such as names, initials, squad numbers, team names and other requested garment customisation

We do not normally receive or store your complete payment card details. Payments are processed securely by our payment providers.

How We Use Your Information

We use your personal information where necessary to:

• Process and fulfil your orders
• Take and manage payments
• Arrange delivery or store collection
• Create and manage your customer account
• Provide printing, embroidery and other personalised products
• Communicate with you about your order
• Process returns, exchanges and refunds
• Respond to enquiries and provide customer support
• Prevent fraud and protect the security of our website
• Maintain our financial and business records
• Improve our website, products and services
• Understand how customers use our website
• Send marketing communications where we have permission or are otherwise permitted by law
• Meet our legal, regulatory and tax obligations

UK privacy notices should clearly explain why personal data is processed, how long it is retained and who it may be shared with.

Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful reason for processing your personal information.

Depending on the circumstances, we rely on:

Contract
Where processing is necessary to fulfil an order, take payment, deliver products, provide personalisation or otherwise perform our agreement with you.

Legal obligation
Where we need to retain or use information to comply with legal, accounting, tax or regulatory requirements.

Legitimate interests
Where it is reasonably necessary for operating and improving our business, protecting against fraud, maintaining website security and providing effective customer service, provided your rights and interests do not override ours.

Consent
Where you have actively agreed to something, such as certain marketing communications or the use of non-essential cookies and tracking technologies.

You can withdraw your consent at any time where processing is based on consent.

Payments

Payments made through our website are processed using Mollie.

Depending on the payment options available at checkout, this may include:

• Debit and credit cards
• Apple Pay
• Google Pay
• Klarna
• PayPal

Your payment provider may collect and process information in accordance with its own privacy policy.

We receive information necessary to confirm and manage your transaction, but we do not normally receive your full card details.

Who We Share Your Information With

We may share personal information with trusted third parties where necessary to operate our website and fulfil your order.

These may include:

• Payment providers such as Mollie, PayPal and Klarna
• Delivery and postal providers such as Royal Mail
• Website hosting and technical service providers
• Magento and website support providers
• Printing, embroidery and product suppliers where required to fulfil your order
• Analytics and website measurement providers such as Google
• Email and communication service providers
• Professional advisers such as accountants, insurers or legal advisers
• Government, regulatory or law-enforcement bodies where legally required

We only share information where there is a legitimate reason to do so and expect organisations processing information on our behalf to protect it appropriately.

International Data Transfers

Some of the service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that it receives a level of protection consistent with UK data protection requirements.

This may include relying on recognised adequacy regulations or appropriate contractual safeguards.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, accounting or regulatory requirements.

For example:

• Order, transaction and accounting records may generally be retained for up to six years where required for financial, tax or legal purposes.
• Customer account information may be retained while your account remains active and afterwards where necessary for record-keeping or legal purposes.
• Customer service correspondence may be retained where necessary to deal with enquiries, disputes or previous orders.
• Marketing information is retained until you unsubscribe, withdraw your consent or we determine that it is no longer appropriate to retain it.

We periodically review the information we hold and securely delete or anonymise information when it is no longer required.

Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may contact you about products, offers, teamwear and other twentytwo news.

You can unsubscribe at any time by:

• Using the unsubscribe link contained in a marketing email; or
• Contacting [email protected]

Unsubscribing from marketing will not prevent us from sending service communications relating to an order, payment, delivery, refund or customer account.

Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights over your personal information.

These may include the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict how your information is used
• Object to certain types of processing
• Receive certain information in a portable format
• Withdraw consent where we rely on consent
• Complain about how we handle your personal information

To exercise any of these rights, contact:

[email protected]

We may need to verify your identity before completing a request.

Complaints

If you have concerns about how we use your personal information, please contact us first and we will do our best to resolve the matter.

You also have the right to complain to the UK data protection regulator:

Information Commissioner's Office (ICO)

Information Commissioner's Office

Cookies

Our website uses cookies and similar technologies.

A cookie is a small file stored on your device when you visit a website. Cookies can be used to make a website work, remember information about your visit, maintain your shopping basket and help website owners understand how visitors use their website.

UK cookie rules also cover similar technologies such as tracking pixels, scripts, tags, web storage and device identifiers.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are required for the website to function correctly and do not normally require consent.

They may be used for:

• Maintaining your website session
• Remembering items in your basket
• Processing checkout
• Maintaining your customer account
• Website security
• Fraud prevention
• Remembering essential website settings

Blocking these cookies may prevent parts of the website from working correctly.

Analytics Cookies

We may use analytics services such as Google Analytics to understand how visitors use our website.

These technologies may collect information including:

• Pages visited
• How visitors reached our website
• Time spent on pages
• Browser and device information
• Approximate location
• Website interactions and journeys

This information helps us understand and improve the performance of the website.

Analytics cookies and similar non-essential tracking technologies will only be used where the necessary consent has been obtained.

Payment Cookies

Our payment providers may use cookies or similar technologies when you use payment services including Mollie, PayPal, Klarna, Apple Pay or Google Pay.

These may be required for:

• Securely processing payments
• Fraud prevention
• Authenticating transactions
• Remembering payment preferences

Where a payment cookie is strictly necessary to provide the payment service you have requested, consent may not be required.

Functional Cookies

Functional cookies may be used to remember choices you make and provide enhanced website functionality.

Where these cookies are not strictly necessary, they will only be used with your consent where required.

Managing Your Cookie Preferences

When you first visit our website, you may be given the option to accept or manage non-essential cookies.

You can change or withdraw your consent at any time using the cookie preference controls available on the website.

You can also control cookies through your web browser. Most browsers allow you to:

• View stored cookies
• Delete cookies
• Block individual websites from using cookies
• Block all cookies
• Remove cookies when you close your browser

Blocking strictly necessary cookies may prevent the website, basket or checkout from functioning correctly.

The ICO requires clear information about cookies and meaningful control over cookies that are not strictly necessary.

Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

Keeping Your Information Secure

We use appropriate technical and organisational measures designed to protect personal information from accidental loss, unauthorised access, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes to our website, services, suppliers or legal requirements.

The latest version will always be published on this page and the date at the top of the policy will show when it was most recently updated.

ICO guidance also recommends reviewing privacy information regularly and updating people before introducing material new uses of their personal information.

Contact Us

If you have any questions about this policy or how we use your personal information, please contact:

Teamwear Matters Ltd t/a twentytwo
9 Commonside
Walkley
Sheffield
S10 1GA

Email: [email protected]