Returns & Refunds
We hope you're happy with your order, but if something isn't right, we're here to help.
Please read the information below before returning any items, particularly where products have been personalised with printing, embroidery, names, numbers, badges or other customisation.
Standard Items
14 Days
Tell us you wish to cancel within 14 days of receiving a standard, non-personalised order.
Returning Your Order
+ 14 Days
Once you've told us you're cancelling, you then have a further 14 days to return the goods to us.
Personalised Items
Made for You
Personalised or customised products cannot normally be returned or exchanged simply because you've changed your mind or selected the wrong size.
Standard, Non-Personalised Items
If you purchase a standard, non-personalised item from our website and change your mind, you have the right to cancel your order.
You must let us know that you wish to cancel within 14 days of receiving your order. You then have a further 14 days to return the goods to us.
You do not need to give us a reason for cancelling.
Returned Items Should Be
- Unworn and unused, other than being tried on as you would in a shop
- Unwashed
- In their original condition
- Returned with original tags and packaging where reasonably possible
You are entitled to inspect and try an item as you would in a shop. However, if an item has been handled more than is reasonably necessary to establish its nature, characteristics and fit, we may make an appropriate deduction from the refund to reflect any reduction in its value.
Personalised & Customised Items
Products that have been made to your specification or clearly personalised cannot normally be returned or exchanged because you have changed your mind or selected the wrong size.
This includes products customised with:
Names & Numbers
- Printed or embroidered names
- Initials
- Player or squad numbers
- Team names
Badges & Decoration
- Club badges
- Sponsor logos
- Bespoke printing or embroidery
- Other customer-specific personalisation
Important
Please Check Your Personalisation Carefully
Please check all sizes, names, spellings, numbers, colours, positions and other personalisation details carefully before placing your order.
Supplier-Ordered Doesn't Automatically Mean Personalised
Simply because a standard garment has been ordered from one of our suppliers specifically for your order does not make it personalised.
Standard, non-personalised products remain covered by the normal cancellation rights described above.
The exclusion for personalised products does not affect your statutory rights where an item is faulty, damaged, incorrectly personalised or not as described.
Sizing
Sizing can vary between manufacturers, so we strongly recommend checking the relevant size guide before placing your order.
Standard, non-personalised items can be returned in accordance with the policy above.
Once an item has been printed, embroidered or otherwise personalised to your specification, we are generally unable to accept a return simply because the incorrect size was selected.
If you are unsure about sizing before ordering, please contact us and we'll be happy to help.
Faulty, Damaged or Incorrect Items
All goods supplied by twentytwo should be of satisfactory quality, fit for purpose and as described.
If an item arrives faulty, damaged, incorrectly personalised or different from what you ordered, please contact us as soon as possible.
Your Statutory Rights
Faulty Goods
For faulty goods, UK consumers generally have a 30-day short-term right to reject the goods and request a full refund.
After this period, you may be entitled to a repair or replacement and, where appropriate, a refund or price reduction in accordance with your statutory rights.
If you need to report a faulty, damaged or incorrect item, please email [email protected] and include:
- Your name
- Your order number
- Details of the issue
- Photographs showing the fault, damage or incorrect personalisation where possible
We will review the issue and advise you of the next steps.
Nothing in this returns policy affects your statutory rights.
How to Make a Return
Before returning an item, please contact us so we can check your order and advise you on the correct return process.
2
Send Your Details
Please include:
- Your name
- Your order number
- The items you wish to return
- Your reason for returning them, if applicable
3
Return Your Items
Unless we advise otherwise, send the items to our Sheffield store using an appropriate postal service.
Returns Address
twentytwo
9 Commonside
Walkley
Sheffield
S10 1GA
Sending Your Return
We recommend using a tracked postal service and keeping your proof of postage until your return has been completed.
For standard change-of-mind returns, you are responsible for the cost of returning the goods to us.
Where an item is faulty, damaged or has been supplied incorrectly, please contact us before returning it so that we can advise you on the appropriate return arrangements.
Refunds
Once your return has been received and checked, we will process any refund due.
Refund Time
Within 14 Days
For standard online cancellations, refunds will be processed within 14 days of receiving the returned goods, or receiving evidence that you have sent the goods back if earlier.
Payment Method
Original Payment Method
Refunds will be made using the same payment method used for the original transaction, unless you have expressly agreed otherwise.
Delivery Charge
Standard Delivery
Where applicable, we will also refund the cost of the standard delivery service paid when you placed your order.
If you chose a more expensive delivery option, we are only required to refund an amount equal to our standard delivery charge.
Once we have processed your refund, your bank or payment provider may take additional time to show the funds in your account.
Exchanges
If you would like to exchange a standard, non-personalised item for a different size or product, please contact us before returning it.
Personalised or customised products cannot normally be exchanged unless they are faulty, damaged, incorrectly produced or not as described.
Need Help?
If you're unsure whether an item can be returned, exchanged or refunded, please contact us before sending anything back. We'll be happy to check your order and advise you.
Email: [email protected]
Contact Us